Stay in Control

We take responsible play seriously and provide clear tools and guidance so customers can stay in control. Our approach is practical: limit what you stake, pause when you need to, and ask for help early. This page explains Roospin Responsible Gambling commitments, the safeguards built into accounts, how to set limits, and where to find professional support if gambling stops being fun or becomes harmful. Use the controls in your account or contact support to act immediately — we’ll assist with options like time‑outs and self‑exclusion.

Roospin Responsible Gambling

Player protection is a core operational priority. Controls are available to reduce risk, prevent harm, and help you manage play. Guidance here is direct and action‑oriented so you can set boundaries and stick to them.

Player Protection Principles

Limits, transparency, and prompt access to support are the foundation. We encourage pre‑commitment to budgets, clear record keeping of activity, and regular use of limits to avoid impulsive decisions.

Tools to Manage Gambling Activity

Deposit Limits

Set daily, weekly or monthly deposit caps in account settings. Limits reduce financial exposure and can be lowered immediately. Increasing limits may include a short waiting period for responsible change‑management.

Loss Limits

Apply loss limits to cap net losses over a set period. Loss limits block further play once reached and help control sessions with volatile outcomes.

Time Limits and Session Reminders

Use session timers and activity reminders to control duration. Timed breaks are available to interrupt extended play and encourage reflective pauses.

Self‑Exclusion and Account Closure

Temporary or permanent self‑exclusion options are available. Activating self‑exclusion restricts access and prevents new deposits for the chosen period. Contact support if you need assistance enabling these measures.

Recognising Problematic Behaviour

Signs to watch for include chasing losses, hiding activity, borrowing to fund play, and neglecting responsibilities. If gambling causes stress, sleep loss, financial strain, or relationship issues, consider using limits or seeking help.

Guidance for Staying in Control

Plan budgets, avoid gambling when tired or stressed, track time and spend, and stick to preset limits. Take regular breaks and freeze betting if outcomes affect your wellbeing or daily life.

Access to Professional Help and Support Organisations

If you need professional support, contact national services such as Gambling Help Online, Lifeline, or Gamblers Anonymous. These organisations provide confidential counselling, self‑help resources and referral services. For immediate concerns, reach out to local health services or a qualified counsellor.